With reformation and era of free press in Indonesia, consumer complains have also become one of the most talked subjects. Case in point is Feri Kuncoro victory against content provider Colibri which provided much hoped justice for consumers.
The particular case grabs a lot of public attention and even become the subject of heated discussion in traditional media as well as internet forums. It started when Feri felt wronged and reported Colibri, a content provider to the Police for charging his mobile phone without his consent. The providers however, fought back and slapped Feri with a defamation suit.
According to Rully Wahyudi, a social observers, consumer complains against the perpetrators of bad business or bad manufacturer will increase in the future “The public awareness in using the Law No. 8 year 1999 on consumer protection is very encouraging” said Rully.
Fight Against Rouge Content Providers
With the increase of economic globalization at the present time, a consumer as users of goods or services is often the object of business activity for profit maximization. Not infrequently the businesses hold a promotion, sale or simply applying a standard agreements that harm consumers. The low levels of awareness and legal education adds to the weak position of consumers.
However, remind Rully, these possible problems which can sometimes lead to lawsuits can actually be anticipated by the business, corporate or state-owned enterprises simply by providing proper services. There are many examples of cases that appear in several Mail Readers whether in print or electronic media questioning the business when consumer rights are violated.
Concerned consumer like Feri Kuncoro is often make complaints to several companies. These complains were observed by Rully and range for various reasons, including Mandiri Card September 2009 expense were charged in June 2010 (Monday, October 17, 2011 in Readers Letters Detik.com), Surprised by Mandiri Hospital Saving bills (OkeZone.com, March 22 2010), Disappointed at ANZ Bank (Seputarindonesia.com, August 22, 2011), oh PLN PLN (Legal, Thursday, June 19, 2008), Mc Donald’s Delivery Disappointment, (Detik.com Readers Letters, Thursday, January 15, 2007), Inappropriate action by Hotel Sheraton Bandung (Voice readers Detik.com, Tuesday, August 8, 2010) and the last one where Feri Kuncoro reported one provider in Indonesia to the authorities.
“The public services performed by Feri deserve a thumb up. He knows very well how to use his right in dealing with services performed by companies or state enterprises that are considered detrimental to consumers, regardless that the public may interpret his action of all kinds such as protest man, sensation seeker or just capitalizing on public services negligence. We need to appreciate his willingness to report on these companies and shame them at the same time” said Rully
With reformation and era of free press in Indonesia, consumer complains have also become one of the most talked subjects. Case in point is Feri Kuncoro victory against content provider Colibri which provided much hoped justice for consumers.
The particular case grabs a lot of public attention and even become the subject of heated discussion in traditional media as well as internet forums. It started when Feri felt wronged and reported Colibri, a content provider to the Police for charging his mobile phone without his consent. The providers however, fought back and slapped Feri with a defamation suit.
According to Rully Wahyudi, a social observers, consumer complains against the perpetrators of bad business or bad manufacturer will increase in the future “The public awareness in using the Law No. 8 year 1999 on consumer protection is very encouraging” said Rully.
With the increase of economic globalization at the present time, a consumer as users of goods or services is often the object of business activity for profit maximization. Not infrequently the businesses hold a promotion, sale or simply applying a standard agreements that harm consumers. The low levels of awareness and legal education adds to the weak position of consumers.
However, remind Rully, these possible problems which can sometimes lead to lawsuits can actually be anticipated by the business, corporate or state-owned enterprises simply by providing proper services. There are many examples of cases that appear in several Mail Readers whether in print or electronic media questioning the business when consumer rights are violated.
Concern customer like Feri Kuncoro is often make complaints to several companies. These complains were observed by Rully range for various reasons, including Mandiri Card September 2009 expense were charged in June 2010 (Monday, October 17, 2011 in Readers Letters Detik.com), Surprised by Mandiri Hospital Saving bills (OkeZone.com, March 22 2010), Disappointed at ANZ Bank (Seputarindonesia.com, August 22, 2011), oh PLN PLN (Legal, Thursday, June 19, 2008), Mc Donald’s Delivery Disappointment, (Detik.com Readers Letters, Thursday, January 15, 2007), Inappropriate action by Hotel Sheraton Bandung (Voice readers Detik.com, Tuesday, August 8, 2010) and the last one where Feri Kuncoro reported one provider in Indonesia to the authorities.
“The public services performed by Feri deserve a thumb up. He knows very well how to use his right in dealing with services performed by companies or state enterprises that are considered detrimental to him, regardless that the public may interpret his action of all kinds such as protest man, sensation seeker or just capitalizing on public services negligence. We need to appreciate his willingness to report on these companies and shame them at the same time” said Rully
Related Posts
-
Innospec Bribery Case Starting to Affect Its Indonesian Counterpart
-
The Indonesian Government Will Increase Electricity Price Effective July 1, 2010
-
Another Australian Charged With Death Penalty For Drug Related Case
-
Sangasanga Tarakan Oil Production Increase to 6309 bopd
-
AJI – Violence Against Journalist Is On The Increase In Indonesia
You can subscribe by e-mail to receive news updates and breaking stories.
